Last update
Jul 14, 2026
Privacy Policy
Effective Date: July 14, 2026
Lumio Labs LLC ("we," "us," or "our") operates the website and provides AI automation services, including multichannel lead capture, missed call response automation, speed-to-lead systems, Google Maps review engines, dead lead reactivation systems, and estimate follow-up automation (collectively, the "Services").
We respect your privacy and are committed to protecting the personally identifiable information ("Personal Information") you may provide us through the website or during the provision of our Services. This Privacy Policy explains what information we collect, how we use it, and under what circumstances we may disclose it to third parties.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with you or your business. This includes:
Client Information: Contact names, business names, email addresses, phone numbers, billing addresses, and payment details provided when you engage our Services.
Lead and Communication Data: Phone numbers, email addresses, and interaction history of your customers/leads processed through our automation systems (e.g., text messages from missed call automation, review requests, or email follow-ups).
Usage Data: Information automatically collected when you visit our website, including IP addresses, browser types, and interaction history.
2. How We Use Your Information
We use the information we collect to deliver, maintain, and optimize our AI automation systems. Specifically, we use it to:
Operate and execute lead capture, missed call text-backs, and automated follow-ups.
Process payments and manage client accounts.
Improve our AI models, software performance, and customer experience.
Comply with legal obligations, enforce our terms, and prevent fraudulent activity.
3. Data Processing on Behalf of Our Clients (As a Processor)
When Lumio Labs LLC processes the data of your end-customers (such as responding to a missed call or sending a review engine request), we act as a Data Processor.
Your Responsibility: As the Data Controller, you are responsible for ensuring you have obtained the necessary consent from your leads and customers to communicate with them via SMS, email, or other automated channels using our Services.
Data Retention: We retain lead data processed on your behalf only as long as necessary to fulfill the automation services or as directed by your account configuration.
4. Sharing and Disclosure of Information
We do not sell your personal information or your leads' information to third parties. We only share information with third parties in the following limited circumstances:
Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., cloud hosting providers, SMS gateways, payment processors, and database tools). These providers are contractually obligated to protect your data.
Legal Compliance: When required by law, subpoena, or government order to protect our rights, your safety, or the safety of others.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. TCPA and SMS Compliance
Because our systems utilize automated communication (such as missed call responses and follow-up sequences), we strictly adhere to Telephone Consumer Protection Act (TCPA) guidelines and wireless carrier regulations.
Automated messages are only sent to numbers where the end-user has explicitly consented or initiated contact.
All automated text messages include clear instructions on how to opt-out (e.g., replying "STOP").
6. Data Security
We implement commercially reasonable technical and organizational security measures to shield your data from unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request the deletion of your information.
To opt out of marketing communications, click the "unsubscribe" link in our emails or reply "STOP" to our text messages.
To exercise any formal data rights, please contact us using the details below.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this page periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our team:
Privacy Team: privacy@loomiolabs.com
Legal Department: legal@loomiolabs.com
Mailing Address: Cheyenne, WY
